Thomas D. Warren, Justice, Superior Court.
Before the court is Donna Greene's appeal from a decision by the Maine Department of Health and Human Services determining that she is eligible for 11 hours of services per week under the MaineCare program for Private Duty Nursing and Personal Care Services. This represented a reduction of her personal care service hours from the 15 hours per week that she had previously been receiving.
The private duty nursing and personal care services which Ms. Greene receives consist of a monthly visit by a registered nurse and personal care visits by a CRMA (certified medical assistant), also referred to as a Personal Support Specialist (PSS), who assists Ms. Greene with such activities as personal hygiene, health maintenance, light housework, grocery shopping, and laundry.
Personal care services are made available for what are characterized as Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) to the extent that the recipient of such services needs assistance in those areas. The specific services at issue in this case involve the amount of hours of personal care services that Ms. Greene needs for health maintenance in the form of exercise, for foot care, and for shampooing.
Ms. Greene is 61 years old and suffers from hypertension, arthritis, depression, anxiety, emphysema (alternatively referred to in her records as COPD -- chronic obstructive pulmonary disease), and headaches. She had lung cancer, which resulted in a lobectomy (surgical removal of a lobe of a lung) in 2008.
Pursuant to an evaluation in August 2012 Ms. Greene was found eligible for MaineCare Home and Community Based Benefits, which included 15 hours per week of personal care services. (R. Tab G-1). After a report from her personal support specialist that Ms. Greene was no longer requiring assistance with bed mobility, transfer, and locomotion,  she was re-evaluated on April 3, 2013. R. Tab HO-1 at pages 24-25. Ms. Greene was found not eligible for Home and Community Based benefits. R. Tab HO-1 at 27-28. Based on her assessment, however, Ms. Greene was found eligible for 9.5 hours per week of personal care services under MaineCare's Private Duty Nursing and Personal Care Services program. R. Tab HO-1 at 31-32.
Ms. Greene, represented by Katherine Griffin of Legal Services for the Elderly, filed an administrative appeal. She did not contest the denial of Home and Community Based benefits, but she did contest the reduction of her eligibility for personal care services to 9.5 hours per week. See R. Tab HO-1 at pages 2, 4; R. Tab B (closing argument presented on behalf of Ms. Greene).
After a hearing, the administrative hearing officer determined that Ms. Greene was entitled to 11 hours of personal care services, more than the 9.5 hours that had originally been assessed but less than the 13.5 hours that Ms. Greene was seeking. R. Tab C. The hearing officer found that not enough time had been budgeted for foot care and that, given Ms. Greene's shortness of breath, not enough time had been budgeted for shampooing. He found that the amount budgeted for exercise adequately accounted for Ms. Greene's needs for personal care assistance in that area. R. Tab Cat 7-9.
The court's role on this appeal is to determine whether the Department correctly applied the law and whether its findings are supported by any competent evidence. McPherson Timberlands Inc. v. Unemployment Insurance Commission, 1998 ME 177 ¶ 6, 714 A.2d 818, 820. The court cannot overrule a decision of the Department unless the record compels a contrary result. Id. The court also cannot substitute its own judgment for that of the agency and must affirm findings of fact if they are supported by substantial evidence in the record. Rangeley Crossroads Coalition v. Land Use Regulation Commission, 2008 ME 115 ¶ 10, 955 A.2d 223, 227.
Thus, even if the court would have assessed the evidence differently, it is the agency's role to determine credibility and to reconcile conflicts in the evidence. See Sprague Electric Co. v. Maine Unemployment Insurance Commission, 544 A.2d 728, 732 (Me. 1988).
In this case, if left to its own devices, the court might have given more weight to the note from Ms. Greene's nurse practitioner and to the testimony of Ms. Greene and of her personal support specialist, Cindy Meserve. As a result, it might have found that, given Ms. Greene's emphysema, she should have been eligible for additional personal care hours beyond the 11 hours found by the hearing officer. However, the court cannot substitute its judgment for that of the hearing officer and cannot find that the evidence compels a conclusion that the hearing officer's decision was incorrect.
There is evidence in the record from which the hearing officer could have found that Ms. Greene's mobility had improved and that she could get around without significant difficulty. E.g., R. Tab D-1; R. Tab HO-1 at page 24; Hearing Tr. 9. Recognizing that not enough time had been allowed for shampooing and foot care, the hearing officer was nevertheless entitled to find that the amount requested by Ms. Greene for those activities was excessive. See R. Tab Cat 8-9. He therefore increased her total personal care services by 1.5 hours but not by as much as Ms. Greene wanted. The hearing officer's decision also demonstrates ...